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Payment Policy for Medical Aesthetics

Purpose

To establish a clear payment policy for patients receiving medical aesthetic services at our facility, excluding facials and massage. This policy outlines the required payment schedule to ensure timely payments and proper allocation of resources.

Scope

This policy applies to all patients who receive medical aesthetic services other than facials and massages provided by our facility.

Policy Statement

  1. Payment Requirements: Patients are required to make a $100 down payment at the time of booking their appointment for any medical aesthetics service, including consultations. The remaining balance is due at the time of the scheduled appointment. In addition, laser liposuction patients will also be required to pay 50% at the booking of their appointment, with the remainder of the balance to be paid at the pre-op appointment.  

  2. Non-Refundable Payments: All payments made under this policy are non-refundable. However, if a patient needs to reschedule or cancel their appointment, they must do so at least 48 hours before, then they may transfer the payment amount to another medical aesthetics service offered by our facility. 

  3. Transferability: Patients can request to transfer their payments to other medical aesthetic services provided by our facility as long as it is done at least 48 hours before the scheduled appointment time and subject to availability. The transferred payment will be valid for 60 days from the original appointment date, after which it will become void.

  4. Rescheduling or Cancellation: Patients must provide a minimum of 48-hour notice for rescheduling or cancellation of their appointments. Failure to do so may result in loss of the down payment without any transferability option. 

  5. Exceptions: The policy outlined above is subject to change based on exceptional circumstances, such as medical emergencies or unforeseen events beyond the patient’s control. In these cases, patients must provide appropriate documentation and seek approval from our facility’s management team before rescheduling or cancelling their appointments.

  6. Communication: This payment policy will be communicated to all patients through various channels, including but not limited to, our website, patient intake forms, appointment confirmation emails, or in-clinic signage.
     
  7. Enforcement: Our staff members are responsible for enforcing this policy consistently across the Medical Aesthetics department. Any discrepancies or concerns should be directed to the Healthcare Policy and Procedure Manager. 

  8. Review: This payment policy will be reviewed annually by the Healthcare Policy and Procedure Manager, with updates made as necessary to ensure its effectiveness in maintaining quality assurance within our facility.